At DevWebX, we are committed to providing high-quality IT services, custom software development, and server management solutions. We understand that business needs can change, and we strive to maintain transparency regarding our service agreements and project cancellations.
Because our development projects involve dedicated hours from our team, specialists, and project managers, we follow a milestone-based refund approach:
Project Commencement: You may request a cancellation at any time before the project officially commences. A full refund, minus any administrative or processing fees, will be provided.
During Development: If you wish to cancel a project while it is in progress, you will be billed for all work completed up to the date of the written cancellation notice. Any remaining balance for uncompleted milestones will be refunded.
Post-Delivery: Once the final product has been approved, delivered, and deployed, no refunds will be granted. We offer an ongoing support and maintenance phase to address any post-launch issues.
2. Server Administration & Subscription Services
For our managed IT and server support plans:
Monthly Subscriptions: You may cancel your subscription at any time. The cancellation will take effect at the end of the current billing cycle. No pro-rated refunds are provided for the partial month of service.
Annual/Quarterly Plans: If you have opted for a multi-month or annual plan, cancellations made before the end of the term may be eligible for a pro-rated refund, subject to a service processing fee. Please contact our support team at {email address} to discuss your specific account.
3. Digital Products
Any pre-packaged software, custom modules, or downloadable digital assets provided by DevWebX are considered “delivered” upon the moment of download or access. Due to the nature of digital goods, we do not offer refunds once the files have been accessed.
4. Refund Process
If a refund is approved:
We will notify you via email regarding the approval or rejection of your request.
If approved, the refund will be processed through your original method of payment (e.g., credit card, bank transfer).
Please allow 5–10 business days for the funds to reflect in your account, depending on your financial institution’s processing time.
5. Exceptions
Refunds will not be issued if:
The service has been fully rendered and approved by the client.
The delay in project completion is caused by the client’s failure to provide necessary assets, feedback, or access.
The request is made after the service agreement’s specified termination clause.
6. How to Request a Cancellation
To ensure a smooth transition, all cancellation requests must be sent in writing to {email address}. Include your project ID, account details, and a brief explanation of why you wish to cancel. We encourage clients to schedule a brief call with our support team to see if we can resolve any technical issues before final cancellation.
7. Contact Us
If you have any questions regarding this policy or need help with your current project, please contact us